Last updated: September 9, 2026
This Payment Policy explains the payment methods, payment processing procedures, security measures and related terms applicable to purchases made through our online store.
The online store is operated by Behandling og Træning Jan Juul Jensen.
Please review this Payment Policy before completing your purchase.
1. Accepted Payment Methods
The payment methods available for an order are shown during checkout.
Depending on the customer's location, order value, product, currency, delivery method and available payment services, eligible orders may support:
- Cash on Delivery (COD);
- PayPal, where displayed during checkout; and
- Other payment methods that may be made available through the checkout.
Only payment methods displayed during checkout are available for the relevant order.
We do not guarantee that every payment method will be available for every customer, destination or order.
2. Cash on Delivery (COD)
Where available, customers may select Cash on Delivery (COD) during checkout.
With Cash on Delivery, payment is made when the parcel is delivered.
Depending on the destination and delivery provider, payment may be accepted:
- In cash;
- In the exact amount requested by the courier; or
- Using another payment method supported by the delivery provider.
The available payment method at delivery is determined by the relevant courier or delivery provider.
Cash on Delivery may not be available for every:
- Country;
- Postal code;
- Product;
- Order value; or
- Delivery method.
If Cash on Delivery is unavailable for an order, it will not normally appear as an available payment option during checkout.
3. Cash on Delivery Order Verification
Certain Cash on Delivery orders may be subject to reasonable verification before dispatch.
Verification may include confirming:
- Customer name;
- Telephone number;
- Delivery address;
- Order details; and
- The customer's intention to accept the parcel.
This helps reduce incorrect addresses, fraudulent orders, failed deliveries and unclaimed parcels.
If we cannot reasonably verify an order, we may contact the customer before processing or dispatching it.
4. Refusing a Cash on Delivery Parcel
If you no longer wish to receive a Cash on Delivery order, please contact us as soon as possible before dispatch.
Repeated or unjustified refusal of Cash on Delivery parcels may result in Cash on Delivery being restricted for future orders where permitted by applicable law.
This does not affect any statutory:
- Cancellation rights;
- Withdrawal rights;
- Return rights; or
- Consumer protection rights.
5. PayPal
Where PayPal is displayed as an available payment method during checkout, customers may use PayPal to complete payment.
Customers may be redirected to PayPal's payment environment and may be required to:
- Sign in to a PayPal account;
- Confirm the selected payment method;
- Verify identity;
- Approve the transaction; or
- Complete additional security checks.
Payment information processed directly by PayPal is subject to PayPal's own terms, privacy practices and security procedures.
Behandling og Træning Jan Juul Jensen will never ask you to provide your PayPal password or login credentials.
If PayPal is not displayed during checkout, PayPal is not available for that order.
6. Payment Security
We take reasonable measures designed to provide a secure shopping and payment environment.
Customers should complete payments only through the official checkout process.
For your security:
- Never send us online banking passwords;
- Never send PayPal passwords;
- Never provide account login credentials by email;
- Do not send complete payment-card credentials by email;
- Complete payment only through the payment method offered during checkout; and
- Contact us if you notice suspicious activity relating to an order.
Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.
7. Payment Authorization and Order Acceptance
Submitting an order does not necessarily mean that the payment or order has been finally accepted.
Where an order requires advance payment, payment may need to be:
- Authorized;
- Verified; and
- Confirmed
before processing begins.
We may reasonably delay, decline or cancel an order where:
- Payment cannot be verified;
- Payment authorization fails;
- The transaction appears unauthorized;
- Fraudulent activity is reasonably suspected;
- Order information appears materially inconsistent;
- Delivery information cannot reasonably be verified; or
- Processing the transaction would violate applicable law.
If a prepaid order is cancelled after payment has already been collected, an appropriate refund will be issued according to our Return and Refund Policy and applicable law.
8. Order Confirmation
After successfully placing an order, customers will normally receive an order confirmation using the email address provided during checkout.
The confirmation may include:
- Order number;
- Products ordered;
- Product quantities;
- Total order amount;
- Selected payment method;
- Delivery information; and
- Other relevant order details.
Please review your order confirmation carefully.
If you notice an error, please contact us as soon as possible.
Email: support@ewuyvw.shop
Telephone: +45 50 84 38 25
9. Prices and Currency
Product prices are displayed through our online store.
The applicable currency and final amount payable will be displayed during checkout before the order is submitted.
For customers shopping in the German market, prices are generally displayed in EUR, subject to the active market and checkout settings.
Depending on a customer's bank, payment provider or financial institution, additional third-party charges may apply independently, including:
- Currency conversion charges;
- Exchange-rate adjustments;
- International transaction fees; or
- Other charges imposed by the relevant financial institution.
Such third-party charges are outside our direct control.
10. Taxes
Applicable taxes will be displayed during checkout where required and reasonably possible.
Where the online store displays prices as including applicable taxes, the customer will not be required to separately calculate those taxes.
Tax treatment may depend on:
- Delivery destination;
- Applicable VAT rules;
- Customer status;
- Product type; and
- Other legal requirements.
Nothing in this section limits any mandatory tax disclosure requirement.
11. Shipping Charges
Applicable shipping charges, if any, are displayed during checkout.
Where free shipping is available for an order, the checkout will display the applicable shipping charge as free or zero-cost.
Shipping charges may depend on:
- Destination;
- Product;
- Order value;
- Delivery method; and
- Applicable shipping settings.
Please review our Shipping and Delivery Policy for additional information.
12. Failed or Declined Payments
Where an online payment method is used, a transaction may fail or be declined for reasons including:
- Insufficient funds;
- Account restrictions;
- Incorrect payment information;
- Security verification;
- Fraud-prevention controls;
- Payment provider restrictions; or
- Temporary technical problems.
If a payment fails, customers should review the information provided by the relevant payment provider or select another payment method displayed during checkout.
We cannot override a payment decision made independently by a bank, PayPal or another payment provider.
13. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us promptly.
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Payment date;
- Amount charged; and
- Relevant transaction information.
Do not send passwords or other sensitive payment credentials.
We will review available transaction records and assist where appropriate.
14. Refunds
Refunds are handled according to our Return and Refund Policy.
Cash on Delivery Refunds
For Cash on Delivery purchases, the refund method may require additional information because the original payment was collected physically by the courier or delivery provider.
Where necessary, our customer service team will contact the customer to arrange an appropriate refund method.
Customers should never send passwords or complete payment-account credentials by email.
Online Payment Refunds
Where an order was paid through an online payment method such as PayPal, an approved refund will normally be returned through the original transaction or another legally appropriate method.
Processing time may vary depending on the relevant payment provider or financial institution.
15. Refund Processing Times
Where a return is approved under our voluntary return policy, refunds will normally be processed within the timeframe stated in our Return and Refund Policy.
For eligible voluntary returns, approved refunds are normally processed within 10 days after approval.
A bank, payment provider or financial institution may require additional processing time before the refunded amount becomes visible to the customer.
Where a statutory withdrawal right applies, refunds will be processed within the legally required period.
16. Fraud Prevention
We may perform reasonable checks designed to prevent:
- Unauthorized purchases;
- Identity misuse;
- Payment fraud;
- False Cash on Delivery orders;
- Account abuse; and
- Other suspicious transactions.
Where reasonably necessary, we may:
- Temporarily hold an order;
- Contact the customer;
- Request additional confirmation;
- Decline a transaction; or
- Cancel an order.
These measures are intended to protect customers, payment providers, delivery partners and our business.
17. Payment Information and Privacy
Personal information relating to payments and transactions is processed according to our Privacy Policy.
Depending on the payment method selected, payment-related information may be shared with parties reasonably necessary to complete or secure the transaction, including:
- Banks;
- Payment processors;
- PayPal, where used;
- Delivery companies;
- Cash on Delivery service providers;
- Fraud-prevention providers;
- Shopify;
- Technical service providers; and
- Other parties required to complete the transaction.
We use payment-related information for legitimate purposes including:
- Processing payments;
- Managing orders;
- Preventing fraud;
- Arranging delivery;
- Processing refunds;
- Resolving payment disputes; and
- Complying with legal requirements.
18. Payment Safety Tips
For safer online shopping, customers should:
- Complete payment only through the official store checkout;
- Use only payment methods displayed during checkout;
- Never send passwords by email;
- Never provide account login credentials to customer support;
- Check order details before confirming payment;
- Keep order confirmation and payment records; and
- Contact us if suspicious activity is detected.
Behandling og Træning Jan Juul Jensen will never request your online banking password or PayPal password by email or telephone.
19. Payment Disputes
If you believe there is an error relating to your payment or order, please contact us so that we can investigate the matter.
Please provide:
- Your order number;
- Full name;
- Email address;
- Payment date;
- Transaction amount; and
- A description of the issue.
Nothing in this section limits any statutory rights or rights provided independently by a payment provider.
20. Changes to This Payment Policy
We may update this Payment Policy from time to time because of:
- Changes to available payment methods;
- Changes to payment providers;
- Changes to Cash on Delivery availability;
- Fraud-prevention requirements;
- Changes in applicable law; or
- Changes to our business operations.
The latest version will be published on our website.
The “Last updated” date at the beginning of this Payment Policy indicates when the current version became effective.
21. Contact Information
If you have questions concerning payments, Cash on Delivery, online payments, failed transactions, duplicate payments, refunds or an existing order, please contact:
Behandling og Træning Jan Juul Jensen
CVR number: 20513586
Responsible person: Jan Juul Jensen
Registered address:
Naverland 1C
2600 Glostrup
Denmark
Email: support@ewuyvw.shop
Telephone: +45 50 84 38 25